Support

Booking Questions

Booking rides with FlitWays

Booking rides, airport shuttles and/or executive cars with our website/application require you to be a registered user. When you book with FlitWays you will be able to select your preferred choice of vehicle and preferred gratuity based on your personal preference. The estimate travel fare provided is built on the most resourceful travel route and on decent traffic situations. Your definite fare may differ due to traffic situations, the route taken, wait time, parking, and return trip.

Once your booking is completed and confirmed, the cab company of the vehicle you chose will be automatically notified that the vehicle is booked. The notification of your booking confirmation will also be sent to you via SMS and email confirmation message together with the details of your journey.

You can view your past Bookings in your FlitWays account which you can use for your business travel expense report and you also have the ability to delete all Bookings.

How can I pay for my ride ride?

FlitWays only accept credit card for ride booking. Paying your ride fare with FlitWays will lets you pay securely, protected and also eliminate the hassle of negotiating fare price with the ride driver. Your credit card is required to confirm your booking. Your credit card will be charged at the time of your travel.

Concerned about your credit card security? We get it, that's why any payment information processed on our site is encrypted and secured with state-of-the-art SSL before they are transferred.

Why do I need an account to book a ride?

FlitWays is free and it will always be. An account is needed to collect some basic information (i.e., name, mobile phone number & email) from you to process your booking. Once a booking is made, you will receive notification via SMS and email. The driver will use your information to identify you during pick up.

Having an account will enable you to bypass the hassle of providing your information next time you want to use FlitWays to book a ride. You will also be able to make modifications to your booking, such as easily cancel a booking, request for refund and more.

You can deactivate your FlitWays account at any given time without any obligation.

How to redeem lost property or item?

To claim a lost property or item, you need to contact the cab company directly. You can find the cab company's contact information on your booking voucher which includes the Business Name and Phone Number. You will be required to describe your lost property/item in details.

How to find my ride at the airport?

If your travel is from an airport, your driver driver/greeter will meet you at the arrival terminal with a sign that shows your name.

What to do if my ride didn't arrive on time?

If your driver didn't arrive on time and didn't notify you of any delays, please contact the cab company directly by calling the cab company's phone number on your voucher to check the status of your ride and new estimated arrival time.

What happens if my flight is cancelled, arrives early or delayed?

If you travelling from the airport the ride driver will use the flight details you provided during your booking to track your arrival situation. Our ride drivers are experienced in handling situations with early arrival or flight delayed. They constantly check the aviation flight update on your flight arrival situation and pick you up at the exact time of your arrival.

If your flight is cancelled and you won't be able to make the ride pick up time, you need to log in to your FlitWays account to cancel the booking.

To cancel a booking:

  1. Log in to your FlitWays Account

  2. Click on the My Account tab on the top-right corner of the page

  3. Go to the Bookings menu

  4. Select the booking you want to cancel

  5. On the Options drop down menu, select one of the following Cancel - Prior to Pick Up       or I Couldn't Make it

What options is available during booking?

There are different options during your booking such as choosing a preferred vehicle, choosing a wait and return trip (if you want the driver to return you to your pick up location), selecting a preferred tip percentage, paying with one of your 3 saved credit card details and more.

How many rides can I book at a time?

You can book as many rides as you want. Please keep in mind that cancellation or no show fee may apply if you are not available during the pick up.

How can I rate my experience?

At FlitWays we strive to give you the best service possible. Please feel free to rate your experience with us; we appreciate all of our customers!

To rate the driver/experience:

  1. Log in to your FlitWays Account

  2. Click on the My Account tab on the top-right corner of the page

  3. Go to the Bookings menu

  4. Select the booking you want to cancel

  5. On the Options drop down menu, select one of the following Rate the       Driver/Experience

  6. A rating window will pop-up and you can now rate your experience. When you are done       hit Save

You can also like our FaceBook page or follow us on Twitter to grow with us and get updates on our progress and expansion or leave some awesome feedback on iTunes App Store or Google Play about FlitWays.

How can I be sure of a pick up after a booking?

Once you have successfully booked a ride, all booking information is transmitted accurately using data communication between FlitWays and the Taxi provider. A driver is then send out for reach out and pick up.

In the event whereby the driver dispatched to pick you up cannot do so, you will receive a notification via SMS/Email informing you about the situation, and what to do here forth (cancel your booking to get full refund or re-book).

We evaluate our Taxi companies lead and ETA time thoroughly before approving their request to join our network. All of our providers are experienced and reliable with long track record of meeting and picking up passengers at scheduled time and this is the same guarantee we pass along to our customers.

How can I monitor my travel status?

To check the status of a booking, log in to your FlitWays Account, and then go to the Bookings menu. Your current/latest booking is always the first one on the list with the latest update.

How can I report a travel issue, e.g., issue with driver/bad experience?

All reported issues are properly addressed. We appreciate your concern and we are always striving to give you the best experience!

To report a bad experience or driver's misconduct:

  1. Log in to your FlitWays Account

  2. Click on the My Account tab on the top-right corner of the page

  3. Go to the Bookings menu

  4. Select the booking you want to report

  5. On the Options drop down menu, select Report Travel Issue

  6. Write your complaint in the pop-up window and hit Save when you are done

How can the driver identify me during pick up?

The driver only needs your voucher number to identify you during the pick up. Your voucher number can be found in the booking confirmation email and SMS sent to you after your booking.

Here are different options to show the driver your voucher number:

  1. You can print and cut the small dotted portion of your booking voucher which you can       easily carry with you and show it to the driver

  2. The SMS that you receive upon confirmed booking also includes the voucher number

  3. You can write down the voucher number from the email or SMS you received and give it       to the driver

How can I see my past trips?

To view your past trips/bookings, log in to your FlitWays Account, go to the My Account tab and go to the Bookings menu. On the list of bookings you can search for a specific booking and get a detailed view of the trip.

Cancellation/Amending

How can I cancel my booking?

Please keep in mind that cancelling a booking may lead to a cancellation fee. To learn more about FlitWays Refund and Cancellation Policy, please click on the link below: https://flitways.com/support

To cancel a booking, please call the phone number on your booking voucher or login to your FlitWays account and following the steps below:

  1. Log in to your FlitWays Account

  2. Click on the My Account tab on the top-right corner of the page

  3. Go to the Bookings menu

  4. Select the booking you want to cancel

  5. On the Options drop down menu, select one of the following Cancel - Prior to Pick Up       or I Couldn't Make it

How can I make changes to a booking?

To make changes on a current confirmed booking (such as pick up time, pick up/drop off destination, route, etc.) you need to contact the cab company directly to inform the ride company about the changes you would like to make on the booking (note, additional fees may be requested by the cab company).

You will find the ride company contact information on your booking voucher which includes the Business Name and Phone Number to call for lost & found, issues and changes to your booking.

Account Questions

How to create an account?

To create an FlitWays account:

  1. Go to our Home page

  2. Click on the Sign Up tab on the top-right corner or click on this link       https://flitways.com/passengers/login to take you to our Passenger Sign Up       page

  3. Fill in the required fields. Your basic information (i.e., name, mobile phone number & email) is necessary to process your booking, and to send you SMS and email notifications during and after your booking. This information is also how the ride driver will identify you during pick up

Once you have successfully signed up you will receive a welcome email and SMS to the mobile number you provided confirming your new account.

How can I reset my password?

To reset your password:

  1. Go to our Passenger log in page or follow the link       https://flitways.com/passengers/login

  2. Click on the Forgot Password? link under the password box

  3. On the Password Reset page, enter your FlitWays account email address and hit the Submit button. A new password will be sent to your email address. Once you are able to log in to your account with the new password you can change the new password to your preferred password.

How can I reactivate my account?

To reactivate your account:

  1. Go to our Passenger log in page or follow the link       https://flitways.com/passengers/login

  2. Click on the Reactivate Account link under the password box

  3. On the Account Reactivation page, enter your FlitWays account email address and hit Submit. You will receive an email notification confirming that your account has been reactivated

What is my email and mobile phone needed for?

Your basic information (i.e., name, mobile phone number & email) is necessary to process a booking with FlitWays. We need that information so that we can send you a confirmation/voucher number and for the driver to identify you during your pick up.

How to deactivate my FlitWays account?

To deactivate or close your account, you need to have your user email address and password to gain access to your account.

To deactivate or close your account, you need to have your user email address and password to gain access to your account.

  1. Log in to your FlitWays Account

  2. Click on the My Account tab on the top-right corner of the page

  3. On the My Account page, click on the Deactivate Account button to turn off your account. You will receive an email notification confirming that your account has been deactivated

Refund Questions

Cancellation and Refund policy

For Taxi Bookings

A full refund will be given, if you cancel the booking 5 minutes after placing your booking. There's a cancellation fee of $5 for Taxi if you cancel your booking after the 5 minutes grace period. We charge full fare price for a No show, if your driver arrives at your pick up address and waits for 15 minutes.

For Executive Cars and Airport Shuttle Bookings

A full refund will be given, if you cancel the booking 5 minutes after placing your booking. There's a cancellation fee of $20 for Executive Cars and Airport Shuttle if you cancel your booking after the 5 minutes grace period. We charge full fare price for a No show, if your driver arrives at your pick up address and waits for 30 minutes.

Our refund processing time takes about 24 - 48 hours. Once it's processed, your refund will be released to your credit/debit card. Please note that bank processing time varies, and allow up to 5 business days for the refund to appear on your credit card statement.

To cancel a booking through your FlitWays Account:

*You can cancel your booking by calling the phone number provided on your voucher or through your FlitWays Account.

  1. Log in to your FlitWays Account

  2. Click on the My Account tab on the top-right corner of the page

  3. Go to the Bookings menu

  4. Select the booking you want to cancel

  5. On the Options drop down menu, select one of the following Cancel - Prior to Pick Up       or I Couldn't Make it

My driver didn't show up how can I get a refund?

We apologize for any delay or inconvenience this might have caused you. In order to be entitled to a full refund you need to set the status of your booking as Driver Didn't Show up.

To set this status of the booking as Driver Didn't Show up:

  1. Log in to your FlitWays Account

  2. Click on the My Account tab on the top-right corner of the page

  3. Go to the Bookings menu

  4. Select the booking you want to cancel

  5. On the Options drop down menu, select Driver Didn't Show up. Your booking status is       now listed as Cancelled with Refund

Our refund processing time takes about 24 – 48 hours. Once it's processed, your refund will be released to your credit/debit card. Please note that bank processing time varies, and allow up to 5 business days from the time you cancelled your booking before contacting FlitWays support about your refund.

For further assistance, please contact us at support@flitways.com.

How long does it take to get a refund?

Our refund processing time takes about 24 – 48 hours. Once it's processed, your refund will be released to your credit/debit card. Please note that bank processing time varies, and allow up to 5 business days from the time you cancelled your booking before contacting FlitWays support about your refund.

Mobile App

FlitWays app is not loading, what can I do?

Try to close and restart the app in order to solve this problem. If the problem still persist, please make sure that your data network is enabled, and that you have internet connectivity.

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